Frequently Asked Questions
What is your jewellery made of?
Simple! All our silver jewellery is made from high quality Sterling Silver also referred to as 925 silver. This means it has a minimum content of 92.5% silver with the other 7.5% being alloys. This is necessary to increase the durability and strength of the silver.
All freshwater pearls and semi-precious stone pieces will have silver 925 fittings.
Please note we use silver plated fittings with our costume/ fashion jewellery with the exception of earrings, ALL our earrings have 925 silver hooks!!
How much is P&P?
Postage is determined once we have the package ready to dispatch. We try our best to be affordable so it is usually somewhere between £1.00 to £3.00 as we prefer to send parcels via recorded delivery.
How will my order be delivered?
We send all jewellery in padded jiffy bags via Royal Mail recorded delivery therefore a signature will be required. So if you know you will be out we are happy to send to an alternative address.
If I place my order today when can I expect to receive it?
Order before 3pm and we’ll endeavour to process and dispatch the same day, you should receive orders within 48 hours.
What happens if my order is lost in transit?
All orders are sent using recorded delivery therefore whilst in the hands of Royal Mail they are covered by insurance.
Is my jewellery guaranteed?
Yes, for one year providing the jewellery isn’t mistreated or misused.
How is the jewellery wrapped?
If you are familiar with the shop you will already be acquainted with our packaging. All our silver jewellery comes in a presentation box and our costume/fashion jewellery wrapped in turquoise tissue inside a pretty bag.
I have seen an item in your shop and now regret not purchasing it, is it still available?
It may well be. We like to keep things fresh in store therefore we avoid ordering vast quantities of each stock line however, if you give us a good description we’ll do our best to help.
Can I place an order by Phone?
Of course, telephone us on 01728 454636. We are open Monday – Saturday 10am –5pm and Sunday 11am – 4pm