Terms & Conditions

Thank you for using the silversilver site. Use this section for information about the terms and conditions that administer your use of the site. You will find information on ordering, your privacy and security. If you have any further questions either contact us via store 01728 454636 or by emailing shop@silversilverjewellery.co.uk
We reserve the right to change these Terms without prior notice by changing them on the Site.

Complete Satisfaction Assurance
Silversilver guarantees your total satisfaction with our products and services. We strive to offer a pleasant shopping experience and hope that you enjoy both the products and service provided. In the event that you are unhappy with your purchase, you can return the items to us via post or in-store within 10days of receipt of order and we will be happy to exchange or refund, providing the goods fit the returns policy and are returned unused, in perfect condition and in their original packaging.

An order is made over the phone during store opening hours.
*Payment is taken over the phone for all orders. Theferefore before calling ensure you have debit card or credit card ready. Please note we do not accept American Express.

The advertising of products on this site is an 'invitation'. That means your order is an offer, not a contract of sale between you and silversilver. Prices and stock availability will not be contractually confirmed until we have made contact to confirm availability, and payment with card and authorisation is confirmed.

The card you use to pay for your order will be debited immediately after you have given details and agreed the transaction with a member of silversilver. Under the distance selling regulations, customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a full refund.

Whilst we make every effort to ensure that product descriptions and price details are correctly displayed on the silversilver website we cannot be held responsible for any discrepancies due to technical errors.
By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused, incorrect prices or information.
All products displayed on the silversilver website are subject to availability. All prices displayed on the silversilver website include VAT and exclude delivery charges.
Products shown will not be actual size but we strive to make measurements as precise as possible however, we cannot control variations of actual products. Product colours are displayed and reproduced as accurately as electronic processes allow.